Support for Honeywell/Intermec Devices

If you are having difficulty with your Intermec device, please create a ticket so that we can ensure there isn't a simple solution to the issue at hand. Once the issue has been reviewed, we may ask you to send the device for service. If you need to arrange for a repair on your Intermec device, you can fill out the attached form and email it to: ACSHSMservice-australia@honeywell.com

Intermec will reply with an RMA number, and you should send the device and RMA form to the service centre listed in the file.

Presuming your maintenance is up-to-date, Intermec will endeavor to turn the device around in 5 working days (excluding travel to/from the repair centre). We can then supply an equivalent loan unit, configured for your environment, until your scanner is repaired.

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